Sprint Resolution


Posted by Candy | Posted in Uncategorized | Posted on 16-11-2009

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sprintSo, Sprint finally resolved this… how it was resolved is kind of interesting. I was emailed by a supervisor in the equipment fraud department Sunday night. I think one of his people saw my Facebook complaints and contacted him and he emailed me assuring me he’d make sure someone handled it.

By 8:10am, I had a $250 on my account (I guess $50 for my trouble). I must say that once I got someone’s attention (too bad it had to be someone NOT in customer service) they took care of it right away. And everyone that’s contacted me since made sure to apologize for their error. In that respect, they’ve treated me very well. BUT – I have to wonder why it came to this. I mean, I spent hours emailing and calling and posting to social media places as well as their forums to get their attention. It shouldn’t work that way.

So – the reason they charged me an early termination fee is because I shut down the PHONE NUMBER that we reassigned to the older phone. Apparently, Sprint assigns lines of service the phone numbers and not serial numbers. I really think that’s ridiculous, to me, I’m doing away with an old phone, not a phone number. I could have easily ported my number to another carrier if that were the case. Instead, I wanted to stay with Sprint, keep my number and continue on about my business. I hope this is one practice they will look at in the future.

BUT the bottom line is that their customer service reps, supervisors, and retentions department screwed up. I wish someone would have told me somewhere down the line that I was getting hosed in that deal *laugh* Instead the retentions guy was all happy have a solution for me.

Such is life, I suppose. At the end of the day, I’m happy, but after 14 years of being a customer, I still can’t help but feel a little slighted. I mean, this was only over $200 and it was their mistake. There were several times in the past that something to do with Sprint actually WAS my mistake and I paid for it without a problem. I am very happy that they took care of it for me though, just sad that I had to make such an internet stink and throw a social media hissy fit to get it done.

I still remain a loyal Sprint customer… however maybe slightly more wary…

Comments (2)

I am happy you got a a good resolution. I am still tricked if peanut butter not on sale is next to on-sale, especially when they’re both the same brand.
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